Terms and Conditions

Welcome to Zuhue!

These terms and conditions outline the rules and regulations for the use of Zuhue Chocolate's Website, located at https://www.zuhue.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Zuhue if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalize your online experience. By accessing Zuhue, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

NO-MELT GUARANTEE:

We hope your treats arrive in perfect condition. During warmer months, we monitor the weather for your ZIP code and pack orders with cooling gel packs and insulation. In cases of exceptionally hot temperatures, we may delay shipments. If your item arrives melted, we'll happily replace it with the same or a similar item. For refunds, please contact us at sales@zuhue.com.

Return and Refund Policy:

We strive to deliver exceptional chocolates and experiences, and we're genuinely disappointed when an order doesn't meet your expectations. If your order arrives in less-than-ideal condition, please contact us right away. We're here to help improve your experience.

• Returns

  Due to the nature of our small-batch food items, we cannot accept returns on perishable goods. However, if you’re unsatisfied with your order, please contact us so we can assist you.

• Returnable Items

  We accept returns on non-chocolate merchandise, including books, apparel, and Origin Trips, up to six weeks before the travel date. To initiate a return or refund, reach out to sales@zuhue.com for next steps. Return items in the same condition and packaging as received.

• Refunds

  Refunds may be issued on a case-by-case basis and can be processed as a digital gift card, store credit, or refunded to your credit card or bank account within 7–10 days.

REPLACEMENTS AND EXCHANGES:

We don't offer exchanges for perishable food items. If your order arrives melted or spoiled, we'll gladly provide a replacement. As our products are made in limited batches, delays may occur based on our production schedule, and we will notify you in advance if that happens.

Shipments Returned Due to Incorrect Addresses:

Please ensure that your shipping address is entered correctly, including any suite or apartment numbers. If a shipment is returned due to an incorrect or incomplete address provided by the guest, the following applies:

• Re-shipment Fee: A $15 fee will be charged for re-shipping the order to the corrected address.

• No Responsibility for Lost Packages: We are not responsible for packages lost due to incorrect or incomplete addresses.

We strongly encourage guests to double-check their shipping details. For assistance, please contact our guest care team.

Late or Missing Refunds:

Refunds are processed promptly. Virtual gift cards and exchanges are usually immediate. Bank or credit card refunds may take 7–10 days, with additional time possible depending on your financial institution.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way that is not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.